How we are Doing
Since April 1st this year we have dealt with just over 30,000 patient calls by either offering telephone advice, an appointment at our Primary Care Centre or a home visit.
All providers of out of hours unscheduled care are measured against a set of National Quality Requirements. In the six months to September we have managed to meet nearly all of these, despite the major impact from the swine flu outbreak in July, which put all NHS services under great pressure.
We achieved:
| Answering all telephone calls within 60 seconds |
92.3% |
| Telephone calls abandoned |
0.9% |
| Calling patients classified as urgent back within 20 minutes |
95.2% |
| Calling patients classified as routine back within an hour |
95.5% |
| Seeing patients classified as urgent at our base within 2 hours |
98.6% |
| Seeing routine patients at our base within 6 hours |
98.9% |
| Seeing patients at home classified as urgent within 2 hours |
97.7% |
| Seeing patients at home classified as routine within 6 hours |
99.3% |
We are expected to achieve 95% or better against all targets.