How we are Doing
In the period 1st April 2010 to 31st March 2011 we dealt with just under 76,260 patient calls by either offering telephone advice, an appointment at our Primary Care Centre or a home visit.
All providers of out of hours unscheduled care are measured against a set of National Quality Requirements. In this period our performance was as follows
| Answering all telephone calls within 60 seconds |
95% |
| Telephone calls abandoned |
0.4% |
| Calling patients classified as urgent back within 20 minutes |
96% |
| Calling patients classified as routine back within an hour |
95% |
| Seeing patients classified as urgent at our base within 2 hours |
98% |
| Seeing routine patients at our base within 6 hours |
98% |
| Seeing patients at home classified as urgent within 2 hours |
97% |
| Seeing patients at home classified as routine within 6 hours |
100% |
We are expected to achieve 95% or better against all targets, so this represents full compliance.