How Our Service Works

How Our Service Works

The NHS 111 service provides the initial assessment of urgent medical problems for patients needing help when their surgeries are closed.

A trained call handler will take your details, assess your condition and advise you of the most appropriate course of action and timescale to get the help that you need.

If your problem is assessed as needing help from the GP Out of Hours service they will electronically pass your details to our service and we will get in touch with you to discuss treatment options. We may ask you to come to one of our Primary Care Bases or if your condition would be made worse by travelling we may decide to visit you at home.

Your Information and How We Use It

Please click here to find out more about why North Hampshire Urgent Care (NHUC) records information about you and how it is used; with whom we may share information; your right to see your health records; and how we keep your records confidential.