In an emergency

Working together

to help our communities live well.

Born from a shared desire to change healthcare for the better, NHUC believes that by working together we can achieve so much more for our patients and our people. As a community benefit society, we are committed to helping people live better and our services are ready to support them when they need us.

Being a community benefit society means that we are not-for-profit and exist for the benefit of the wider community rather than just members. We reinvest any surplus into current service provision or to enable innovation and partnership working. Since we provide NHS services, we are able to offer our staff the NHS Pensions scheme. You can find out more about our Employee Benefits via the link below. We are registered under the Cooperative and Community Benefits Societies Act 2014 and submit our accounts annually to our financial regulator, the Financial Conduct Authority.

Employee Benfits
Homepage Header Farnham Highstreet

We are…

About Us Compassionate Icon
Compassionate

We treat ourselves, our colleagues
and our patients with compassion.

About Us Responsive Icon
Responsive

We are always ready to support our
patients and local health and care systems.

About Us Adaptable Icon
Adaptable

We are committed to learning and

improving and we are bold in our approach to innovation.

In need of Urgent Care or in an Emergency?

Feeling ill?

Our Locations

Frimley Urgent Treatment Centre

Frimley Urgent Treatment Centre

Frimley Park Hospital, Portsmouth Road, Camberley GU16 7UJ

Services available at this location:

Urgent Treatment Centres
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Basingstoke Urgent Treatment Centre

Basingstoke Urgent Treatment Centre

Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire RG24 9NA

Services available at this location:

Urgent Treatment Centres
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Hook Surgery

Hook Surgery

Hook Surgery, Reading Road,
Hook RG27 9ED

Services available at this location:

Same Day Integrated Urgent Care
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Farnborough Centre for Health

Farnborough Centre for Health

Apollo Rise, Southwood Business Park, Farnborough, GU14 0NP

Services available at this location:

Same Day Integrated Urgent Care
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Aldershot Centre for Health

Aldershot Centre for Health

Aldershot Centre for Health,
Hospital Hill, Aldershot, GU11 1AY

Services available at this location:

TalkPlus – Talking Therapies
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Farnborough The Meads

Farnborough The Meads

The Meads Business Centre,
Kingsmead, Farnborough, GU14 7SR

Services available at this location:

TalkPlus – Talking Therapies
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Fleet Library

Fleet Library

Fleet Library, 236 Fleet Road,
Fleet GU51 4BX

Services available at this location:

TalkPlus – Talking Therapies
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Hale Community Centre

Hale Community Centre

Hale Community Centre,
Upper Hale Road, Farnham

Services available at this location:

TalkPlus – Talking Therapies
View on map

NHUC 5 Year Strategy 2024-2029

Vision

Values

Goals

Objectives

Our Vision

Born from a shared desire to change healthcare for the better, NHUC believes that by working together we can achieve so much more for our patients and our people. As a community benefit society, we are committed to helping people live better and our services are ready to support them when they need us.

Our Vision Team Photo Working with us Team Photo

Our Values – In your SHOES

S
Safe:

Our patients and our staff are protected from abuse and avoidable harm. Our staff will act professionally at all times. 

H
Honest:

We will be honest in all our communication with each other and with our patients. We will always act in the best interest of our patients, the health systems that we are part of and within the spirit of our entity as a community benefit society.

O
Open:

The leadership, management and governance of the organisation will ensure that it promotes an open and fair culture which encourages learning and innovation.  

E
Effective:

Our patients’ care, treatment and support will meet their individual needs, achieve good outcomes and is based on the best available evidence. We will work effectively as a team to achieve this. 

S
Supportive:

Our staff will support our patients, involve and treat them with care, compassion, kindness, dignity and respect. Our teams will be supportive of each other and treat each other with care and compassion. 

Our Goals

1

Deliver safe, effective & accessible care.

2

Develop our people & be a great place to work.

3

Enhance our reputation across our systems & have a positive
community impact.

4

Establish new partnerships & ways of working.

Our Objectives

Our Objectives Quality
Quality

Safety and clinical care remains the priority in a challenging and uncertain future.  

Our Objectives People
Our people

People first. Offer development pathways for all staff. Explore partnerships with education.

Our Objectives Foundations
Build on our foundations

Maintain, improve and build upon our core services and explore opportunities to deliver them in different ways to enable access.

Our Objectives Geography & Partnership
Geography & partnership

Clearly define our relationships with our health & care systems and partnership priorities with Trusts, GP Federations, PCNs and Practices. Utilise wider networks and memberships.

Our Objectives Social Value
Social value

We will have a positive impact on our communities. Equality, Diversity & Inclusion, Green Plan, Be a Great Employer, Involve Our Community & Working in Partnership

Our Objectives Opportunities
Technology

Safety and clinical care remains the priority in a challenging and uncertain future.  

Our Objectives - Technology
Explore new opportunities

Maintain, improve and build upon our core services and explore opportunities to deliver them in different ways to enable access.

Annual Reports

Annual Report 23-24

 Annual Report for 2023-2024 Find out more

Annual Report 22-23

 Annual Report for 2022-2023 Find out more

Annual Report 21-22

 Annual Report for 2021-2022 Find out more

Our Partnerships

Urgent Healthcare UK

NHUC is a proud member of Urgent Health United Kingdom (UHUK), a national partnership that comprises social enterprise providers of urgent and integrated healthcare, covering almost two-thirds of the UK’s population.

Find out more
Armed Forces Covenant

NHUC is proud to support the Armed Forces community.

The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the Armed Forces, and their families, are treated fairly.

NHUC has  also received the bronze award from the Defence Employer Recognition Scheme.

Find out more Armed Forces Covenant Bronze Award
NHS Veteran Aware

Building on our commitments to supporting our Armed Forces Communities, NHUC is accredited as an NHS Veteran Aware organisation. The programme is designed to support NHS healthcare providers understand and meet the needs of the Armed Forces Community.

Find out more
Disability Confident
Committed Employer

NHUC is a Disability Confident Committed employer. We are committed to improving our support to disabled people and those with a long term health condition through our recruitment and employment practices.

Find out more Disability Confident Committed Logo
Salus Medical Services

Salus Medical Services was formed by all the local GP practices in North East Hampshire & Farnham in response to local and national pressures that face both Primary Care and the wider NHS. They help the federation practices work better together and with other healthcare providers, reducing wastage and improving patients’ experiences

Find out more Salus Medical Services logo
Armed Forces Covenant Bronze Award Disability Confident Committed Logo Salus Medical Services logo

Management Council

As a community benefit society, NHUC is governed by the Management Council, composed of elected and appointed members. Management Council meets each quarter and is led by an independent Chair and supported by two Non-Executive Directors.

Andy Field

Andy Field

Chair Read more
Andy Field

Andy Field

Chair

Andy is a highly experienced executive and non-executive and he is also currently Chair at the social enterprise community services provider CSH Surrey and at the Bourne Education Trust.

Andy’s career includes 19 years as an Officer in the Royal Corps of Signals where he saw active service, followed by a variety of private sector roles, including Partner in Deloitte Consulting, Chief Operating Officer of Tribal Group plc and Chief Executive of his own business, Executive Bandwidth Ltd, which supported organisations to overcome difficulties in organisational change, digital transformation and major technology programmes.

On the non-executive side, he is highly experienced in healthcare and has previously served as a non-executive director of Surrey and Borders Partnership NHS Foundation Trust and as Chair of Ashford and St Peter’s Hospitals NHS Foundation Trust.

David Brookes

David Brookes

Non-Executive Director Read more
David Brookes

David Brookes

Non-Executive Director

After 20 years in senior roles within the food industry, David has been undertaking a range of non-executive and advisory activities since 2009 – initially in consumer goods within the food and beverage sectors, though now primarily in consumer-related activity in a broader range of organisations. He currently holds four other Board level roles, as well as acting as an advisor and investor in developing food businesses, trying to cycle at least 100kms a week, and being an active club cricketer.

Karen Wyllie

Karen Wyllie

Non-Executive Director Read more
Karen Wyllie

Karen Wyllie

Non-Executive Director

Karen Wyllie has 38 years’ experience in and around the NHS. As Registered nurse and health visitor, she has practiced in both acute and community settings and uses that experience in her Non Executive role. She has held executive roles in both provider and commissioning organisations including Surrey Heartlands ICS and has worked for NHSE in the Quality Directorate. Her primary focus has been on quality assurance and quality improvement and clinical governance.

Gary Hay

Gary Hay

Non-Executive Director Read more
Gary Hay

Gary Hay

Non-Executive Director

Gary is a solicitor by qualification and spent almost 30 years in private practice. A specialist employment lawyer, much of his work was carried out for the public sector and, in the latter years, he developed an expertise in acting for NHS bodies. Since stepping back from private practice, he has developed his own business undertaking complex HR investigations, including grievances, disciplinaries and HR reviews. He has particular expertise in advising on cases involving medical practitioners.

Gary also served as a Non Executive Director on the Board of Portsmouth Hospitals University NHS Trust for over 6 years before joining NHUC; he served as a Trustee of and Chaired the Helen Arkell Dyslexia Charity between 2017 and 2024; and is a Visiting Lecturer at the University of Law.

Felicity Greene

Felicity Greene

Chief Executive Read more
Felicity Greene

Felicity Greene

Chief Executive

Felicity is an experienced commercial director with 20 plus years in the Medical Device and Pharmaceutical Industry much of which was at Director Level. Felicity has lived and worked in the United States and Germany and has held International Marketing Director and General Management posts for many years. Felicity then joined the NHS as a senior manager for a large acute trust before moving onto an Executive Director role in the only combined trust in the country. Felicity then joined South, Central and West CSU as their Director of Operations prior to moving to her current role as Chief Executive of North Hampshire Urgent Care.

Felicity has a passion for keeping the patient at the centre of everything we do, for actively working as part of a complete system and, as a registered Pharmacist, in ensuring the voices of the clinician are clearly heard. Felicity has an MBA from one of the UK’s leading business schools and is a Chartered Marketer and a fellow of the Chartered Institute of Marketing.

Caroline O’Keeffe

Caroline O’Keeffe

Medical Director Read more
Caroline O’Keeffe

Caroline O’Keeffe

Medical Director

Caroline is an experienced GP and Trainer with a background in Urgent and Pre-Hospital Care with proven leadership capability, and the ability to collaborate and innovate through periods of change. This has been demonstrated during the COVID pandemic as she led the North Hampshire COVID response. She has a background in Urgent Primary Care and has delivered medical care around the globe as well as leadership training and remote expedition support.

She trained in Bristol and London, and has lived and worked in Sudan, South Sudan and Kenya. She relocated to North Hampshire in 2013 and worked as a GP Partner in a large Town Centre practice from 2013 to 2021 and held the role of PCN Clinical Director from 2020 to 2021. In addition to her role with NHUC, she holds a clinical leadership role with HIOW ICS focusing on expanding the Virtual Ward services and integrating these across Primary, Secondary and Community Care aiming to provide the right care, for the right patients at the right time, keeping the patient at the centre of everything we do.

Tracy Harris

Tracy Harris

TalkPlus Clinical Director Read more
Tracy Harris

Tracy Harris

TalkPlus Clinical Director

Tracy Harris, Clinical Director of TalkPlus, completed her training as Clinical Psychologist at Birmingham University in 1992 having already achieved her first degree at Southampton University and an MSc in Applied Psychology at Cranfield University. Her first clinical psychology post was with West Surrey and North East Hampshire Health Authority where she worked in Adult Mental Health and Family Therapy Services. Whilst in this role she completed 3 years of Family Therapy training at St Georges Hospital. In 1999 she joined Loddon NHS Trust for a period of 3 years, during which time she set up a psychological service for people experiencing psychosis.

Following this post she joined Rushmoor and Hart Psychological Therapies (RHPT) team in 2002 during which time she managed a team of Mental Health Advisors and was part of the team which led the NHUC and RHPT bid for the IAPT (Improving Access for Psychological Therapy) service. She has been Clinical Lead of TalkPlus since its inception in 2010 and has enjoyed being part of the service expansions and successful renewal of the IAPT contract in 2014. Tracy is married to Tim and they have two sons. Originally from Wales, she would prefer to spend her weekends walking the South Wales coastline (the best beaches in the world!) or climbing Welsh hills.

Chris Stark

Chris Stark

Director of Nursing & Quality Read more
Chris Stark

Chris Stark

Director of Nursing & Quality

Chris Stark is an experienced senior Advanced Nurse Practitioner (ANP) with a wide and diverse background in both Primary and Secondary care. She qualified as an RN in Oxford in 1983 and then went on to be a Midwife before joining the QARANC as a nursing officer for 8 years serving in Aldershot, Germany and Cyprus. On returning to the UK she stared to work in primary care as a practice nurse and then trained as an ANP graduating from London South Bank university in 2012. Chris joined NHUC as a triage nurse in 2006 and has progressed to become Director of Nursing and Quality in 2019. She is married, has 3 children and lives locally. Outside of work Chris is an avid reader being a member of 2 book clubs and enjoys paper crafting, cooking and escaping to the allotment at weekends.

Tim Cooper

Tim Cooper

Elected GP Read more
Tim Cooper

Tim Cooper

Elected GP

Tim is an experienced healthcare leader specialising in primary care transformation, system leadership, and digital health innovation. As Medical Director at Suvera, a leading virtual long-term condition management service, Tim drives clinical strategy, governance, and integrates cutting-edge technology into health systems.

Previously, he served as Deputy Chief Medical Officer for the Hampshire and Isle of Wight Integrated Care Board, driving the implementation of population health management approaches and modern primary care strategies. As a PCN Clinical Director, Tim led a nationally recognised, COVID-19 vaccination program, scaled across five PCNs, incorporating combined vaccinations and community NHS health checks enhancing public health outcomes.

With expertise spanning mental health service innovation, stakeholder engagement, and digital health strategies, Tim combines hands-on clinical practice with strategic leadership to drive meaningful transformation in healthcare that improves patient outcomes.

Fiona Lowen

Fiona Lowen

Elected GP Read more
Fiona Lowen

Fiona Lowen

Elected GP

Fiona has worked as a GP for NHUC for nearly 18years enjoying the variety of clinical challenges encountered, as well as gaining knowledge and support from clinicians and the non-clinical staff in the team. Fiona is also the NHUC lead for the GP trainees and clinical supervisors, one of the clinical guardians, and one of the clinical advisory group.  In hours, she is a part-time GP partner in the Farnham area with 12years of local experience.

Outside of work Fiona enjoys running with her cocker spaniel, has 3 children, and a military husband so has never lived more than 3.5years in any one house!

Simona Chereji

Simona Chereji

Elected Psychologist Read more
Simona Chereji

Simona Chereji

Elected Psychologist

Simona is a Chartered Clinical Psychologist and has worked for almost 20 years in the public (including the NHS) and private healthcare settings, both in the UK and overseas. She has extensive training and working experience in a few therapeutic models, such as Cognitive Behavioural Therapy (CBT), Rational-Emotive and Behavioural Therapy (REBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy, Schema Therapy, and Eye Movement Desensitisation Reprocessing (EMDR). Simona has experience in working with a wide variety of mental health disorders on a spectrum of complexity. Her specialist interests are in trauma related disorders and dissociative disorders, obsessive compulsive disorder (OCD) and more recently in women’s health. In addition to her clinical work, Simona offers clinical supervision and training to various healthcare professionals and organisations.

Freedom to Speak Up

We believe that if we speak up and listen well, we can create a safer, kinder, more inclusive workplace for everyone and deliver safer services for our patients.

When things go wrong, we need to make sure that lessons are learnt, and things are improved. If we think something might go wrong, it’s important that we all feel able to speak up to stop potential harm.

From broader concerns, to the smallest of improvements, we should feel able to voice our suggestions and feel confident that they will be heard.

Freedom to Speak Up Guardians support workers to speak up when they feel that they are unable to do so by other routes. They also work proactively to support their organisation to tackle barriers to speaking up. Their role is independent and impartial.

At NHUC we have a board-level Freedom to Speak Up Guardian, supported by a Non-Executive Director responsible for Freedom to Speak Up.