What is 111?
111 is a new NHS telephone number to help make it easier for you to access local health services. You can call 111 when you need help but it is not a 999 emergency number. You will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre, an out of hours GP, community nurse, emergency dentist or a late opening pharmacist. You can ring the 111 number 24 hours a day, 7 days a week. Calls are free.
How does it work?
111 will get you through to a team of highly trained advisors,who are supported by clinicians. They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service. The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to. If the 111 advisors think you need an ambulance they will arrange for one to be sent you. Calls to 111 are recorded. All calls and records we create are maintained securely and will only be shared with those directly involved with your care
The 111 service in Hampshire and Berkshire is provided by South Central Ambulance Service and in Surrey by South East Coast Ambulance working with Harmoni. You can find out moreÂ here.