We are expected to achieve 95% or better against all targets, however due to the complexity of Covid-19 cases and the need for video conference or donning and doffing PPE the time taken per case remains higher than normal. We have also seen a significant rise in activity.
Patient Satisfaction Surveys
We send out Patient Satisfaction Questionnaires to a sample of all patients and we read every response and share your experiences with the clinicians and staff. However we realise that sometimes we may not meet all of your expectations. All of your comments are especially valuable to help us improve the service.
Patient Satisfaction Questionnaire Responses – January – March 2022
2274 Patient Satisfaction Questionnaires were sent out to NHUC patients and 344 were returned. The table shows how those that responded rated the service.