How Are We Doing?

NHUC made contact with 27,161 patients between April – June 2022, due to Covid-19 our services have been temporarily relocated to operate from one location this is a joint activity figure between Frimley Primary Care Service and Hantsdoc out of hours.

All providers of out of hours unscheduled care are measured against a set of National Quality Requirements.

In this period our performance was as follows:

Seeing patients prioritised as urgent at our base within 2 hours = 95%
Seeing patients prioritised as routine at our base within 6 hours = 98%
Seeing patients prioritised as urgent in their own home within 2 hours = 93%
Seeing patients prioritised as routine in their own home within 6 hours = 97%
  • Very Good 221

  • Good 89

  • Neither 15

  • Poor 7

  • Very Poor 9

  • Dont Know 3

We are expected to achieve 95% or better against all targets, however due to the complexity of Covid-19 cases and the need for video conference or donning and doffing PPE the time taken per case remains higher than normal. We have also seen a significant rise in activity.

Patient Satisfaction Surveys

We send out Patient Satisfaction Questionnaires to a sample of all patients and we read every response and share your experiences with the clinicians and staff. However we realise that sometimes we may not meet all of your expectations. All of your comments are especially valuable to help us improve the service.

Patient Satisfaction Questionnaire Responses – January – March 2022
2274 Patient Satisfaction Questionnaires were sent out to NHUC patients and 344 were returned. The table shows how those that responded rated the service.