Violence & Aggression Policy

We are very aware that illness and unexpected urgent and emergency care can, at times, be stressful and concerning for patients, families and carers.  Access to our services is often in high demand and there may be occasion where you will experience a delay, which can also add to these concerns.

We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients, we achieve this, despite the finite resources and steadily increasing demand for services.

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.

In line with the rest of the NHS and to ensure this is fully observed we have instigated a Violence and Aggression Policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone who verbally abuses a member of staff will be sent a letter from NHUC confirming that this behaviour will not be tolerated. Any future violation of this policy may result in further action.  Please note that the police will be called in all cases of violence.

We are sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.